Warranty & Returns

Returns, Adjustments and Credits

Inspect all goods immediately upon receipt for damage or errors in shipping. Call Customer Service within 3 business days in the event of errors or damage. Credit will not be issued for custom items made to specification or non-stock items older than 30days, unless Fillauer shipped in error or there is defect in materials or workmanship.Prior approval and a return authorization number must be obtained from Customer Service for all goods returned. Credit for returned merchandise is subject to inspection and may be subject to a 15% restocking fee for merchandise in resalable condition. Goods returned without prior approval may be subject to a25% restocking fee. No credit shall be issued for goods that are more than 12 months old. Returns must be accompanied by a copy of original invoice, order number, or PO number. The return authorization number, provided by Customer Service, must appear on the shipping label.

 

 

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